At SilverMarts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from our store.
1. Information We Collect
When you use our website, we may collect the following information:
- Personal details such as your name, email address, phone number, billing address, and delivery address.
- Payment information processed securely through trusted payment providers. We do not store full card details.
- Order history, purchase details, and customer service enquiries.
- Technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to enquiries.
- Improve our website, products, and services.
- Send order updates, shipping notifications, and important service messages.
- Prevent fraud, misuse, or unauthorised activity.
- Send promotional emails or offers where you have agreed to receive them.
3. Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Payment processors for secure transactions.
- Delivery and courier companies to fulfil your orders.
- Website hosting and eCommerce service providers such as Shopify.
- Analytics, marketing, or fraud prevention partners where appropriate.
- Legal authorities if required by law.
We do not sell your personal information to third parties.
4. Cookies
Our website uses cookies to improve your browsing experience, remember preferences, analyse traffic, and support store functionality. You can manage cookies through your browser settings.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data where legally permitted.
- Withdraw consent for marketing communications.
- Request a copy of your data.
To exercise these rights, please contact us.
7. Retention of Information
We keep your personal information only as long as necessary for business, legal, tax, accounting, or customer service purposes.
8. Third-Party Services
Our website may contain links or integrations with third-party services. We are not responsible for the privacy practices of external websites or services.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. Updated versions will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our store contact page.
Last updated: April 2026
