At SilverMarts, we aim to deliver your orders quickly, safely, and efficiently. Please review our Shipping Policy below for information regarding order processing, delivery times, and shipping terms.
1. Order Processing
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Orders are typically processed within 1–3 working days after payment is confirmed.
- Orders placed on weekends or public holidays may be processed on the next working day.
- During busy periods, promotions, or seasonal demand, processing times may be slightly longer.
2. Delivery Areas
We currently ship to the United Kingdom and selected international destinations where available at checkout.
If your location is not available during checkout, please contact us for assistance.
3. Estimated Delivery Times
Estimated delivery times begin after order processing and may vary depending on destination and courier service.
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United Kingdom: 3–7 working days
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Europe: 5–12 working days
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International: 7–20 working days
These timeframes are estimates only and are not guaranteed.
4. Shipping Costs
Shipping charges are calculated at checkout based on your location, order size, and selected delivery method.
Free shipping promotions may be offered from time to time where stated.
5. Order Tracking
Where tracking is available, tracking details will be sent once your order has been dispatched.
Please allow some time for tracking updates to appear after shipment.
6. Delays
While we do our best to deliver on time, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Customs clearance
- Peak shopping periods
- Incorrect delivery information
- Events beyond our reasonable control
We appreciate your patience in such cases.
7. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import charges may apply depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated at checkout.
8. Incorrect Address Information
Please ensure your shipping address is accurate before completing your order.
SilverMarts is not responsible for delays, losses, or additional charges caused by incorrect or incomplete delivery details provided at checkout.
9. Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, please contact us as soon as possible with your order number and any supporting photos where relevant. We will work with the courier to help resolve the issue.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us through our store contact page.
Last updated: April 2026
