At SilverMarts, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund Policy below.
1. Returns Eligibility
You may request a return within 15 days of receiving your order, provided that:
- The item is unused, unopened, and in its original condition.
- The product is returned in its original packaging where possible.
- Proof of purchase or order confirmation is provided.
- The item is not excluded from return for hygiene, safety, or customization reasons.
2. Non-Returnable Items
For health, hygiene, or practical reasons, some items cannot be returned unless faulty or damaged. These may include:
- Personal care or beauty products that have been opened or used.
- Intimate or hygiene-related items.
- Customized or personalized products.
- Perishable goods.
- Gift cards or downloadable digital products.
- Clearance or final sale items are stated.
3. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos where possible. We will review the issue and arrange a suitable resolution, which may include a replacement, refund, or store credit.
4. Return Process
To request a return:
- Contact us through our store contact page with your order number and reason for return.
- Wait for return approval and instructions before sending any item back.
- Securely package the item and return it using a tracked delivery service where possible.
Unauthorized returns may experience delays in processing.
5. Return Shipping Costs
- If the return is due to a faulty, damaged, or incorrect item, we may cover reasonable return postage costs.
- If you changed your mind or ordered incorrectly, return postage costs are normally the customer’s responsibility.
6. Refunds
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method where possible.
Please allow 5–10 working days for the refund to appear, depending on your payment provider or bank.
7. Exchanges
We may offer replacements or exchanges for faulty, damaged, or incorrect items, subject to availability.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders already processed or dispatched may no longer be cancelled and may need to follow the returns process.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us through our store contact page and we will be happy to assist.
Last updated: April 2026
